Privacy Policy

This Privacy Notice (Privacy Notice), together with our Cookies Policy, sets out the ways in which PHAIDON PRESS LIMITED (we, us, our) use and share your personal data (your information) in connection with our publishing business. It also explains your rights to access or change your information.

We are the data controller, which means that we decide how we use and protect your information. We take this responsibility very seriously. You will find the following information in this privacy notice:

  • Who we are
  • What information we collect about you
  • How we use your information
  • Who can see your information
  • When we share your information
  • How we look after your information
  • How long we keep your information
  • International transfers of your information
  • Your rights and choices

WHO WE ARE

Phaidon Press Limited is registered in England under company number 2525791, with its registered address at 2 Cooperage Yard, London, E15 2QR. You can contact us at privacy@phiadon.com. 

WHAT INFORMATION WE COLLECT ABOUT YOU

Information you provide: you might provide us with: your name, postal address, email address, phone number, gender, and date of birth. If you're creating an account on our website, you'll need to provide a password, and if you're ordering books from us, you'll provide your payment details. If you're submitting a manuscript or job application, you'll provide additional information about your academic and work history, references, and any other information you choose to supply. Your information includes anything that identifies you.

Information we collect: we collect your information when you: interact or correspond with us in letters, by phone, SMS, email, or via our website; attend events we hold or interact with us in person; subscribe to our mailing lists; complete one of our surveys; submit manuscripts to us by post, email or via our website; enter into a contract with us; apply for a job with us; order books or other products from our website; enter a competition or prize draw; and provide us with biographical information about you (e.g. by completing an author questionnaire).

Information about how you use our website and apps: we also collect certain information about how you use our website and apps. This includes your IP address, geographical location, information about the devices that you use to access our website and apps, browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website, and similar information. This information is collected by Google Analytics on our behalf and by some of our apps using cookies. For more information on cookies, please read our Cookies Policy. Our website may include links to third-party websites, plug-ins, and applications. By clicking on those links or enabling these connections, you may allow third parties to collect or share data about you. We don’t control these websites and aren’t responsible for their privacy arrangements.

Information we receive from third parties: in certain circumstances, we will receive information about you from third parties. For example: we may use third-party providers to verify information provided by you in connection with any manuscript you submit to us for publication - e.g., to confirm your publication history; we will receive information about you from third parties if they are referring you to us for publication e.g., if you have a literary agent making submissions on your behalf, your agent will provide us with information about you; if you’re a job applicant, we may contact your referees to provide information about you; if you give permission for us to connect you to a bookseller or other third party running a competition or other event involving one of our books or authors; and when we acquire publishing rights from other publishers.

HOW WE USE INFORMATION ABOUT YOU

We use your information lawfully, and we will never sell your information to third parties. If we share your information, we will do so in accordance with the section of this policy called When we share your information.

This is how we use your information and the legal bases for our use:

When we have your consent to contact you, we may use your information to: to keep in contact with you and provide you with marketing communications about our news, events, authors, or books that we believe may interest you; tell you about new website features or services; send you newsletters; share your information with third parties such as authors, co-publishers or marketing partners so that they can contact you with information that might interest you (as described in the section, When we share your information);

In the following circumstances, we will use your information to carry out our contract with you: to process your requests to purchase our products from our website; to provide customer service and support; if you’re an author, illustrator, or other licensor to administer your publishing contract including receipt, review, editing, production, marketing of your manuscript and payment of your royalties.

Sometimes we will use your information on the basis of our 'legitimate business interests' (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact of such use on you. Our legitimate interests don’t automatically override yours, and we won’t use your information if we believe that your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about how we process your information, you have rights and choices, including the right to object (please see the section headed Your Rights and Choices).

We may use your information for the following purposes on the basis of our legitimate interests: to contact you about products you bought from us; to contact you about submissions you made or content you provided to us; to respond to your queries and correspondence; to administer your account with us; to process any job applications that you submit to us; to deal with enquiries or complaints about our website as necessary to provide customer support in providing the correct products and services to our website users; to carry out aggregated and anonymised research about general engagement with our website in providing the right kinds of products and services to our website users; to operate a safe and lawful business or where we have a legal obligation; to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees; to measure or understand the effectiveness of our advertising; to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services; to analyse your use of our websites and apps and your responses to our communications; to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you; to detect and prevent fraud and unauthorised access or illegal activity; to improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support; to work with third party recruitment agencies to process any job applications you submit to us.

WHO CAN SEE YOUR INFORMATION

Our staff or the staff of third-party service providers may process your information on our behalf. Processing can mean any activity that involves the use of information about someone that can identify them. All uses of your information - for example, obtaining, recording, storing, disclosing, organizing, retrieving, deleting, and destroying - are types of data processing.

We take measures to ensure that third parties who process your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organizational safeguards in our company and with third-party processors to protect your information. Third-party processors of your information include: our website hosts and operators, IT support providers, database operators, site analytics providers, and software developers; our marketing or publicity services providers; our editorial and production service providers; our royalty system software provider; our electronic signature service provider; our financial services and payment service provider; our warehousing and delivery service providers; our auditors, technical consultants, and legal advisors; and our fraud detection services.

WHEN WE SHARE YOUR INFORMATION

We share your information with the companies that make up the Phaidon group of companies. Where we share your information outside our group of companies, we will ask you to consent to a third party sharing your information, and if you choose to give your permission, any interaction you have with a third party is governed by their privacy terms. The third party becomes a joint data controller of your information with us. This means that the third party can make decisions about how to use your information. Before we share your information, we require third parties to enter into a data-sharing agreement that stipulates that they must maintain appropriate security to protect your information from unauthorized access, processing, or use. We will share your information with the following third parties: selected publishing partners and authors; selected marketing partners; any prospective seller or buyer of businesses or assets, only if we decide to acquire, transfer, or sell any business or assets; any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so.

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Return Policy

We are confident you will love your Phaidon book. However, if you have any issues and wish to return your purchase, please email us at webinfo@phaidon.com.

Phaidon will refund qualified returns for 100% of the purchase price minus the initial shipping cost. All returns must be requested before January 1, 2026. Return shipping is the customer’s responsibility. To request a return, please email Phaidon Customer Service at webinfo@phaidon.com to receive authorization and mailing instructions. When emailing Customer Service, please include your Order Number to ensure speedy service. All qualifying returns must be shipped back to Phaidon by January 7, 2026.

Exchanges are not permitted. Phaidon will use reasonable efforts to replace damaged or defective goods. Please be prepared to provide images detailing the damage so that a replacement for the damaged product can be arranged. If a replacement is impossible, Phaidon will refund the purchase price and shipping costs.